FAQ
Frequently Asked Questions
Everything you need to know before getting started
Three ways, all reach the same MicroDocs team. (1) Open the "Chat with an agent" window from the navbar or the floating bubble — fastest for general questions about pricing, the binder, refunds, or the verify flow. (2) Call us at +1 (844) 263-5346 — fastest way to reach a human for billing, refunds, or anything urgent. (3) Email support@microdocs.net — best for anything that needs a paper trail, like a refund request or a document correction. Any of the three can start a refund. See the Refund Policy for the eligibility window and what happens to your binder license.
Trustee 1 — Nearby (within 1–2 hours). This person can physically reach you or your home quickly in an emergency. Choose someone local — a neighbor, a close friend, or a family member in the same city.
Trustee 2 — Another U.S. state. This can be any trusted person elsewhere in the country. They don't need to be in Texas.
Trustee 3 — Anywhere, including outside the USA. A family member living in India, China, or any other country is perfectly valid here. They can still serve as a successor trustee even if they are not a U.S. resident.
Trustee 2 — Another U.S. state. This can be any trusted person elsewhere in the country. They don't need to be in Texas.
Trustee 3 — Anywhere, including outside the USA. A family member living in India, China, or any other country is perfectly valid here. They can still serve as a successor trustee even if they are not a U.S. resident.
Yes. All documents are based on Texas state law standards and comply with the Texas Estates Code. They are the same types of documents used by estate planning attorneys across Texas. They must be properly executed (signed and notarized) to become legally binding. MicroDocs is a document preparation service, not a law firm.
Yes. Most estate planning documents require a notary's signature to be legally binding in Texas. After generating your documents, use our built-in Notary Finder to locate a notary near you. Most Texas notaries charge $6–$15 per signature and are available at UPS Stores, banks, and public libraries.
Core ($499) includes 14 essential documents covering your Trust, Will, Powers of Attorney, and Healthcare Directives. Premium ($699) adds 9 more documents including the Warranty Deed to transfer your home into the trust, Personal Property Memorandum, Assignment of Personal Property, and 3 Amendment to Trustee forms. If you own a home, choose Premium.
Not at this time. MicroDocs is exclusively for Texas residents. Our documents comply with the Texas Estates Code specifically. We plan to expand to additional states in the future.
The entire process takes 5–10 minutes to fill out the form. After payment, documents are generated instantly as professional PDFs, organized in labeled folders, and ready to download immediately.
Yes. After payment, you can regenerate your documents up to 5 times to correct any information. Simply log into your account, update the information, and regenerate.
Yes, if you want your home protected by the trust and to avoid probate. This requires a Warranty Deed, which is included in the Premium Package. The deed must be signed, notarized, and recorded with your county clerk's office.
Yes. All data is transmitted over SSL/TLS encryption. Payment processing is handled exclusively by Stripe (PCI-DSS Level 1 compliant). We never store your credit card information on our servers.
Still have questions? Reach our team three ways — pick whichever is easiest. Any of them can also start a refund.
💬 Chat with an agent (fastest), 📞 call +1 (844) 263-5346, or ✉️ email support@microdocs.net.